Fix Logitech Keyboard & Mouse "Unknown device" in device manager

When you move a logitech keyboard or mouse to a different USB port, you may find that you receive an error that the device was not install correctly, and in device manager you see "Unknown device" under the Keyboars and Mice groups. To fix this follw these steps:

1. delete the wdf01000.sys file usually located in the %systemroot%/system32/drivers folder

2. delete the "Unknown device" entrie from the Mice and other pointing devices group indevice manager.

3. Unplug you mouse from the computer count to 10 and plug it back in. You should see "Logitech HID-compliant ..." appear in device manager.

4. delete the wdf01000.sys file again.

5. This time delete the "Unknown device" entrie from the Keyboards group indevice manager.

6. Unplug you keyboard from the computer count to 10 and plug it back in. You should see "Logitech HID-compliant ..." appear in device manager unbder the keyboards group.

How to fix Outlook blocking attachements

You receive the message "Outlook blocked access to the following potentially unsafe attachments" in Outlook when viewing a message with an attachment.

This is caused by Outlook blocking executable attachments because they could potentially be used to infect a computer with malware.

Microsoft has a kb article on how to change this behavior.

http://support.microsoft.com/kb/829982/en-us

1.	Exit Outlook if it is running.
2.	Click Start, click Run, type regedit, and then click OK.
3.	Verify that the following registry key for your version of Outlook exists. If it does, go to step 5. Microsoft Office Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security Microsoft Office Outlook 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security Microsoft Outlook 2002 HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security Microsoft Outlook 2000 HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security If the registry key does not exist, create it. To create the registry key, follow these steps: a. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft b. Click the Edit menu, click New, and then click Key. c. Type Office, and then press ENTER. d. Click the Edit menu, click New, and then click Key. e. For Outlook 2007, type 12.0, and then press ENTER For Outlook 2003, type 11.0, and then press ENTER For Outlook 2002, type 10.0, and then press ENTER For Outlook 2000, type 9.0, and then press ENTER f. Click the Edit menu, click New, and then click Key. g. Type Outlook, and then press ENTER. h. Click the Edit menu, click New, and then click Key. i. Type Security, and then press ENTER.
4.	Click the Edit menu, click New, and then click String Value.
5.	Type the following name for the new value: Level1Remove
6.	Press ENTER.
7.	Right-click the new string value name, and then click Modify.
8.	Type the file name extension of the file type that you want to open in Outlook. For example: .exe To specify multiple file types, use the following format: .exe;.com
9.	Click OK.
10.	Exit Registry Editor.
11.	Restart your computer.

When you start Outlook, you can open the file types that you specified in the registry.

AVG Free edition

AVG anti-virus is the best free anti-virus program available today, but Grisoft makes the free version a little hard to find.

You can usually find it here

If you want a really great anti-virus program, check out NOD32 from Eset. You can get a free 30 day trial, or buy it here

Remote desktop client printer does not show up in RDP session.

If you have a printer does not show up in a remote desktop session, it could be that the port name it is using starts with something other than COM, LPT or USB. This behavior is by design, but can be altered to allow any port name. See Microsoft kb article 302361.

http://support.microsoft.com/default.aspx?scid=kb;en-us;302361

To resolve this problem on a computer that is not running Windows Server 2003, force all ports (including DOT4) on the client computer to be filtered for redirection. To do this, add a DWORD value named FilterQueueType to HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR and set its value data to FFFFFFFF.

Follow these steps, and then quit Registry Editor:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\RDPDR
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type FilterQueueType, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type FFFFFFFF, and then click OK.
This enables all ports on the client to be redirected.

Even after applying this fix, you may have difficulty getting a multi-function printer to work properly.

Windows Updates fail after XP SP3 install

Windows XP Service pack 3 problems.

I have run into a couple of computers that would not update from Windows Update after installing SP3. The Microsoft kb article 943144 shows how to fix the problem.

http://support.microsoft.com/kb/943144

Short version is:

From the Run command enter
Regsvr32 wups2.dll

Welcome to the Birkemeier Consulting Blog.

This will be a place to post current computer happenings, and tidbits I want to make public for my customers.

Enjoy,
Geoff B.